Support Portal
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Can I delete my account?
You can delete your account by going to https://www.mendeley.com/account/details/ scrolling to the bottom of t...
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How do I reset my password?
You can reset your password by clicking here and following the instructions.
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How many PDFs and documents can I sync with my account?
Mendeley Web accounts are currently limited to 1 GB of web space (500 MB of which for your library and 500 MB ...
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How can I upgrade my account?
To upgrade your account, please go to our upgrade page.
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What happens if I exceed my Personal Web Space limit?
After downgrading, you may be using more Personal Web Space than allowed in your new plan. You will not be abl...
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What happens if I exceed my Shared Web Space limit?
When you run out of Shared Web Space, you and the other members of your collections will not be able to add or...
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What happens if I have too many Groups?
After downgrading, you may have more Groups than are allowed in your new plan. You and the other members of yo...
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What happens if I have too many members in a Private Group?
After downgrading, you may have Private Groups with more members than are allowed in your new plan. You and th...
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Why am I still over my space quota when I have deleted files?
Deleted files go into Trash and will still count towards your quota until you empty your Trash.
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How can I change the e-mail address associated with my Mendeley accoun...
You can do this by logging in on the website and going the Personal Details section of your account page. Note...