Support Portal
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Installing and using the Word plugin in Windows
To install the Mendeley Plugin you need to first close Word and then on Mendeley Desktop go to Tools > Inst...
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Author initials are added to my citations in Word
This issue may be caused by your having more than one author with the same surname, or multiple cases of the s...
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I cannot connect to the Internet
When you encounter this error message, it's usually indicative of one of three problems that are preventing Me...
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Adding new citation styles to Mendeley Desktop
We currently use the CSL 1.0 (citation style language) specification for the citation styles we use in Mendele...
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Detecting Duplicates
You can detect duplicates in Mendeley Desktop by opening the program and clicking Tools >Check for Duplicat...
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Mendeley Desktop on a machine running both Windows and Linux
The Linux and Windows versions have some differences which mean that it is not currently possible to share the...
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My files aren't being uploaded to my web library
If you've found that your files aren't being uploaded and appearing on your Mendeley Web library at http://www...
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Highlighting is failing in Mendeley Desktop
Sometimes, highlighting in Mendeley Desktop can fail, especially in older PDFs, and PDFs containing tables, co...
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Installing and using the Word plugin in OS X
The Mendeley Word plugin for Mac is currently supported in Word 2008 and Word 2011. For more instructions on h...
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Error message: Application not supported by this architecture
If you see this error message, you are trying to install Mendeley Desktop on a Mac which uses PowerPC technolo...