Mendeley Support Portal

Premium plans

  • VAT number for a payment invoice

    I just purchased a premium "Solar system" account. How do I insert a VAT number and request an invoice of the ...

    0 Community Answers Apr 13, 2012 12:25PM BST

  • query about April release of a premium plan

    Hi, Few weeks ago I have asked whether you can offer a custom plan for my company (systems biology, less than...

    1 Agent Answer 0 Community Answers Apr 06, 2012 10:51PM BST

  • Can I pre-empt recurring payment?

    I paid for my account for a one year interval. The account is paid for with grant money that will be expired o...

    1 Agent Answer 0 Community Answers Mar 01, 2012 08:11PM GMT

  • New GBP prices

    I see that you have now made it possible for people in the UK to pay in GBP, which is great. What is not gr...

    2 Community Answers Jan 31, 2012 10:08AM GMT

  • PayPal

    Please. Paying for things in USD on a credit card when you're not in the USA incurs charges. Charges I can'...

    1 Agent Answer 0 Community Answers Jan 24, 2012 11:27PM GMT

  • Ending my Premium Plan

    I'd like to end my plan - what is the process for doing so?

    1 Agent Answer 0 Community Answers Dec 28, 2011 07:16PM GMT

  • Payment failure

    I'm receiving the payment failure notification. I have a visa electron credit card; I already changed the numb...

    2 Community Answers Dec 28, 2011 07:29AM GMT

  • declined credit card

    I am trying to upgrade to one of your plans but it keeps sending me to the 'declined credit card' page. I've c...

    1 Agent Answer 0 Community Answers Dec 16, 2011 04:57PM GMT

  • Question

    Why are the costs so high; I´m a mexican student and I can't afford to pay that kind of money every month; and...

    1 Community Answer Dec 16, 2011 03:48AM GMT

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