Support Portal
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I don't want to pay monthly, can I pay in advance?
Yes you can. Just go to our upgrade page and select the plan that's right for you. After clicking on "Upgrade"...
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What types of payment do you accept?
We accept a number of payment methods, including Visa, Mastercard and American Express. Depending on your coun...
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Do I have to sign a long term contract?
No. You can choose between paying on a monthly basis, or to pay up-front for up to 24 months. Just go to our u...
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Is my payment recurring?
Yes. To prevent any service interruption, your payment is recurring. You can cancel any time you wish.
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What's the Big Bang plan all about?
If you need more than we currently offer in our Milky Way plan, please get in touch with us about our to get y...
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Can I change my plan?
Yes. You can always update your plan from your by clicking on Upgrade. To downgrade, please go to your Account...
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How can I change the credit card details for my existing Mendeley subs...
Simply go to My Account > Billing Details. There, under Payment Details, you'll find the link to change you...
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How can I downgrade my account?
In order to downgrade your account, please go to your Account details page or send an e-mail to downgrade@mend...
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Is the payment system secure?
Yes. Your data is secured with high-grade AES-256 and 2048-bit RSA public key encryption.
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What happens if I exceed my new account limits after downgrading?
When you downgrade, your current usage of Personal Web Space, Shared Web Space, number of Private and invite-o...