Mendeley stuck at setup window

Jiao He Apr 20, 2012 04:43PM BST

I am running the latest Mendeley 1.5.1 on ubuntu 12.04, it got stuck at Mendeley setup window, when I click on the continue buttom there is no response.
What's wrong with it?

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Charlotte Apr 23, 2012 10:36AM BST Mendeley Agent

Could you please follow the instructions for creating a verbose log (, but instead of using the command -verbose-log, please use "-setting General_FirstRun:false" without the quotation marks. This should start Mendeley Desktop, from where you can sign in through Preferences.

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Jiao He Apr 23, 2012 03:16PM BST

To Mendeley Support:

Thanks for your answer, now I am able to open the Mendeley main window, but I can't find the Preferences menu, looks like none of the menus(file edit view tools help) exist. Is there any other solutions to this problem?

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Sebastian Rau Apr 24, 2012 09:45AM BST

Hi Jiao,

try to move the mouse to the top panel and there the menu should reveal. You can also try to tap ALT and enter "options" when the Mendeley window is in focus.

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Jiao He Apr 24, 2012 03:07PM BST

The first one doesn't work, the second one works.
Thanks a lot.

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Jiao He Apr 24, 2012 03:10PM BST

I am sorry, both of them works~

This question is closed to new answers.

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