My Account

  • change username

    Hello, How do I change my username from current email address to a new one?

    0 Community Answers Aug 24, 2017 12:36PM BST
  • sign in into my account after changing email and password.

    Could you help I cann't sign in into my account after changing email and password.

    1 Agent Answer 8 Community Answers Aug 22, 2017 03:51PM BST
  • change username

    I changed my email address but my username is still my old email address. What happened? How do I change my us...

    1 Community Answer Aug 21, 2017 05:54PM BST
  • Where did all my library files go? Now I only have my own publication...

    Dear Support Team After I reset my password, I seem to have lost all my files, except my own publications? ...

    0 Community Answers Aug 21, 2017 11:11AM BST
  • unable to sync - network access disabled

    I am unable to sync. I get this error message: "There was a problem connecting to to sync yo...

    3 Community Answers Aug 20, 2017 04:40PM BST
  • Merging two accounts

    I have two Mendeley accounts as i was previously at Ben Gurion University in Israel and now i'm now at th...

    5 Community Answers Aug 16, 2017 08:37PM BST
  • Mendeley is posting same DOI for 2 different journal articles

    Hello Sir/Madam, My Mendeley profile is fetching the same DOI for two different articles showing similar us...

    0 Community Answers Aug 16, 2017 06:08PM BST
  • find full text

    Why I can not see the Sharing/Importing tab in my "Account Details"

    0 Community Answers Aug 13, 2017 08:03AM BST
  • License

    Hi, I am a long-time Mendeley user and am trying to get it set up on my new CDC computer. They are asking for ...

    0 Community Answers Aug 10, 2017 06:56PM BST
  • Email update problems

    Hi, My Mendeley account is linked with an old work email that I no longer have access to. When I try to update...

    0 Community Answers Aug 09, 2017 11:28AM BST

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