Mendeley

My Account

  • Tags and Public Profiles

    Hi Mendeley support, I had a couple of questions that I’m hoping you can clear up for me. First, I am tryin...

    0 Community Answers Jul 14, 2017 07:22PM BST
  • I am not receiving an email to change my password

    The desktop app showed an error message that it could not log in. I went to the website to change my password ...

    0 Community Answers Jul 14, 2017 12:12AM BST
  • Mendeley Desktop was unable to connect with your account at mendeley.c...

    Hi I could not update my account and I got this message " "Mendeley Desktop was unable to connect ...

    4 Community Answers Jul 10, 2017 02:19AM BST
  • There was an error processing your request. It has been logged (ID 7df...

    I've seen other questions like this but the answer was always: "This issue should now be resolved...

    1 Community Answer Jul 07, 2017 11:43AM BST
  • Error when syncing desktop

    Getting this message: There was an error processing your request. It has been logged (ID 0aa46a318f93525a)....

    1 Agent Answer 5 Community Answers Jul 07, 2017 11:43AM BST
  • transfer documents

    I am changing accounts and wish to copy my prior documents to my new account. I don't see anything obvio...

    1 Community Answer Jul 06, 2017 08:05PM BST
  • Account cancelled?

    I hadn't gotten a billing notification in a few months. When I checked my account I learned my account ha...

    0 Community Answers Jul 06, 2017 06:10PM BST
  • Invalid grant

    Hi there. Every time I open up my Mendeley Library a warning label says "There was a problem logging i...

    10 Community Answers Jul 04, 2017 06:34PM BST
  • login

    Hi I have been unable to Sync my Mendeley. The problem details says: "Invalid Grant".

    1 Agent Answer 1 Community Answer Jul 04, 2017 08:41AM BST
  • Invalid Grant

    Invalid grant. Mendeley Desktop was unable to connect with your account at mendeley.com. Please check your...

    5 Community Answers Jul 01, 2017 03:38PM BST

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