My Account

  • Desktop app won't accept password

    I can login to the web version, but the desktop version doesn't accept my username/password.

    56 Community Answers Sep 22, 2017 05:04PM BST
  • All info lost

    I set up an account with mendeley this morning, it was working fine, found and stored a lot of references. How...

    0 Community Answers Sep 21, 2017 04:44PM BST
  • Log In

    I can't log into the application on my mac, even after resetting the password.

    3 Community Answers Sep 21, 2017 02:30PM BST
  • Error of executing Mendeley

    When I execute Mendeley, there is error message below, and I can't run Mendeley. Problem Details near...

    1 Agent Answer 0 Community Answers Sep 21, 2017 11:35AM BST
  • already registered

    Hi, I subscribed to Mendeley's Plus Plan using my e-mail Now, for ORCID ...

    0 Community Answers Sep 17, 2017 02:23AM BST
  • I am unable to change my account email address

    Hi there, I am registered with Mendeley with an email account which is now closed. I am able to login to my...

    0 Community Answers Sep 15, 2017 05:28AM BST
  • You do not have access to this folder (4ec67ff1-6b0e-4cd4-a6d9-02ef0cb...

    I could not sign in, so I signed up again with the same email. Then, the following message appeared :You do n...

    0 Community Answers Sep 11, 2017 02:41AM BST
  • Email

    Hey there i accidentally registered with an incorrect email and cant change it as the email Im registered with...

    0 Community Answers Sep 07, 2017 10:32AM BST
  • Cannot change my email address

    Hi, I cannot modify my email address, I have still my old email I try to set ...

    0 Community Answers Sep 06, 2017 09:34PM BST
  • Sign in

    Very often I cannot login because the system does not recognise my password although it is correct. Usually I ...

    1 Agent Answer 8 Community Answers Sep 06, 2017 08:04PM BST

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