Mendeley

My Account

  • E-mail

    Dear sirs. I am changing my e-mail preference, and I am unable to update my profile. I would change the e-ma...

    0 Community Answers Oct 13, 2017 01:50PM BST
  • merging 2 accounts

    I have a dormant account which has my new e-mail address attached to it and a live account with documents whic...

    3 Community Answers Oct 10, 2017 11:06AM BST
  • ALL my previous reference and folder were gone

    I wonder if you could please find my previous data and restore my account library Because I opened my mendeley...

    0 Community Answers Oct 07, 2017 07:16AM BST
  • cant add citations anymore? urgent help needed

    I've used Mendeley without problems but have a new computer, installed word plugin, can't add citati...

    1 Community Answer Oct 06, 2017 01:24PM BST
  • Sync problem

    Hello, I can't sync my account using the Desktop. The message is the following : "There was an err...

    1 Agent Answer 7 Community Answers Oct 05, 2017 01:48PM BST
  • login and password reset

    Hi, I have been using my account (ramyapreethi.s@gmail.com) and when i tried to login in a new computer on...

    2 Community Answers Oct 03, 2017 08:24AM BST
  • It is no longer possible to access my account either online or via the...

    For whatever reason, it is no longer possible to access my account ggeorgr@gmail.com either thru your website ...

    4 Community Answers Oct 02, 2017 09:36PM BST
  • import bib files

    I have an extensive bib file which I have been using for years. When I try to import it using you import faci...

    1 Community Answer Oct 02, 2017 03:01PM BST
  • Unmerging entries

    I have accidentally merged several entries in my account and am unable to reference each one individually. Can...

    1 Community Answer Oct 01, 2017 02:54PM BST
  • Password Reset

    I have sent a password reset request on my main account since 29/09, but have yet to receive anything. Is ther...

    0 Community Answers Oct 01, 2017 12:36PM BST

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