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  • wrong profile name

    I found that another person with my name is attached to my profile. How can I identify myself so taht mendelev...

    0 Community Answers Jul 26, 2017 12:59PM BST
  • Undo the restore backup

    I did not read carefully that restore backup cannot be undone. But I did it already just now. All my files and...

    1 Community Answer Jul 24, 2017 05:11AM BST
  • Request : Removing my scopus ID in my professor's mendeley profil...

    I have a problem with connection of scopus ID and mendeley. Actually, problem is not my mendeley page, but ...

    1 Agent Answer 0 Community Answers Jul 21, 2017 06:53AM BST
  • Password reset

    Mendeley is not accepting my password. Even though, I reset it, it says incorrect password. How can I get my a...

    1 Agent Answer 2 Community Answers Jul 20, 2017 07:25PM BST
  • cannot log in

    Dear Mendeley I have been using Mendeley for years, and suddenly I cannot log in. I changed my password (twic...

    1 Agent Answer 2 Community Answers Jul 20, 2017 01:44PM BST
  • Tags and Public Profiles

    Hi Mendeley support, I had a couple of questions that I’m hoping you can clear up for me. First, I am tryin...

    0 Community Answers Jul 14, 2017 07:22PM BST
  • I am not receiving an email to change my password

    The desktop app showed an error message that it could not log in. I went to the website to change my password ...

    0 Community Answers Jul 14, 2017 12:12AM BST
  • Mendeley Desktop was unable to connect with your account at mendeley.c...

    Hi I could not update my account and I got this message " "Mendeley Desktop was unable to connect ...

    4 Community Answers Jul 10, 2017 02:19AM BST
  • There was an error processing your request. It has been logged (ID 7df...

    I've seen other questions like this but the answer was always: "This issue should now be resolved...

    1 Community Answer Jul 07, 2017 11:43AM BST
  • Error when syncing desktop

    Getting this message: There was an error processing your request. It has been logged (ID 0aa46a318f93525a)....

    1 Agent Answer 5 Community Answers Jul 07, 2017 11:43AM BST

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