My Account

  • updating MS Word plug-in for Mendeley

    I am unable to update the MS Word plug-in for Mendeley Desktop. While I can log into my Mendeley account using...

    0 Community Answers Feb 25, 2017 09:29PM GMT
  • can not get access to my account because my old email address got inac...

    For some reason, I can not sign-in to my Mendeley account. This account is associated with my old email addres...

    0 Community Answers Feb 24, 2017 09:23PM GMT
  • How to merge two separate accounts

    Hi there, is it possible to merge two separate Mendeley accounts? I have two accounts registered with differ...

    3 Agent Answers 2 Community Answers Feb 24, 2017 09:56AM GMT
  • cannot sync

    There was a problem connecting to to sync your library. Host api not found.

    2 Agent Answers 6 Community Answers Feb 21, 2017 02:08PM GMT
  • login access after password reset

    After I reset my password for my mendeley account based on email address (, I am unable t...

    3 Agent Answers 4 Community Answers Feb 21, 2017 11:47AM GMT
  • how to change email address

    Greetings, I opened my Mendeley account while a graduate student. For two years after graduation I had mail fo...

    0 Community Answers Feb 20, 2017 09:53PM GMT
  • Unable to connect to my Mendeley account

    I am unable to log in to my Mendeley account Every time I try to perform a login I a...

    1 Community Answer Feb 20, 2017 12:59AM GMT
  • Problem with SYNC

    I have a big problem with reaching my data. There was an error processing your request. It has been logged (I...

    1 Agent Answer 3 Community Answers Feb 19, 2017 12:19AM GMT
  • Email address needs to be updated

    Hi, I have a new Email address, so I would like to update also my Mendeley account to this new Email addre...

    0 Community Answers Feb 18, 2017 08:12AM GMT
  • Cannot log in

    I was not able to log in so I reset my password (4 times) and still could not log in. So I set up a new accou...

    0 Community Answers Feb 17, 2017 02:37PM GMT

Contact Us

Email notification service is currently unavailable. We are aware of the issue and working to resolve it. We expect this to be resolved by next week. If you need to reset your password, please use the reset function on any other Elsevier platform, such as Scopus or ScienceDirect. Thank you for your understanding.