Mendeley

My Account

  • Merging accounts

    Dear Sir, I used to have two accounts on Mendeley. I have just closed account #1 and tried to chance the e...

    1 Agent Answer 0 Community Answers Mar 29, 2017 03:10PM BST
  • Previous e-mail address

    I changed my account's e-mail address from my personal one to my professional one. However, I will soon l...

    1 Agent Answer 0 Community Answers Mar 29, 2017 11:48AM BST
  • some pdfs have gone, sync between my desktop and my laptop Mendeleys a...

    some pdfs have gone, sync between my desktop and my laptop Mendeleys accounts are not working well, why?

    1 Agent Answer 0 Community Answers Mar 28, 2017 10:47PM BST
  • I just tried upgrading to a premium account and did not get past the e...

    I'm an Academic Librarian, and was sent the following link to upgrade my Mendeley account: https://ww...

    1 Agent Answer 0 Community Answers Mar 28, 2017 03:29PM BST
  • error

    When Sync I had this error report There was an error processing your request. It has been logged (ID cd41dfaa9...

    1 Agent Answer 0 Community Answers Mar 27, 2017 07:46PM BST
  • References disappeared when updating software

    Following a recommend software update for the mendeley desktop version all previous references added to mende...

    6 Agent Answers 6 Community Answers Mar 27, 2017 09:22AM BST
  • password change not recognized

    Hi, I just reset my password, and i was able to login in mendeley online, but not at mendeley desktop. so i un...

    1 Agent Answer 4 Community Answers Mar 23, 2017 02:42PM GMT
  • Current personal space used

    How can I see how much space I currently use in Mendeley? I cannot find something like this in both the web-ve...

    2 Agent Answers 1 Community Answer Mar 21, 2017 11:08AM GMT
  • synchronizing web and desktop

    I am using Mendeley for the past six month and very happy with it. The main issue that I have has to do wit...

    1 Agent Answer 0 Community Answers Mar 20, 2017 02:51PM GMT
  • Mendeley doesn't recognise login information

    Hello I have been using Mendeley on a daily basis for the past couple of months and everything was great un...

    3 Agent Answers 8 Community Answers Mar 20, 2017 12:30PM GMT

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