Mendeley

My Account

  • Impossible to delete account

    Dear customer support, I have two accounts, linked to different e-mail addressed. One is outdated, the ot...

    1 Community Answer May 25, 2017 04:33PM BST
  • Sync error

    I keep getting this error message when I try to synchronize my library. There was an error processing your ...

    1 Agent Answer 0 Community Answers May 23, 2017 11:10AM BST
  • Delete account

    Hello, I want to delete my account. Could you please advise me how I can do it? Thank you.

    1 Agent Answer 1 Community Answer May 22, 2017 01:29AM BST
  • Sync error

    What could be this error? The error message is as follows "There was an error processing your request. I...

    2 Agent Answers 1 Community Answer May 19, 2017 01:11PM BST
  • change my e-mail address

    My former e-mail was hrocha@gbl.com.br, but I have changed it by insurance question and today it doesn´t exist...

    1 Agent Answer 0 Community Answers May 17, 2017 01:47PM BST
  • Elsevier account

    Can I link two Elsevier accounts to Mendeley?

    0 Community Answers May 15, 2017 11:14PM BST
  • Error ID: pwZ3lvOg1ds

    Hi, for the past week I get the following message when opening the desktop application: Sorry, there was a pro...

    1 Agent Answer 0 Community Answers May 15, 2017 08:55PM BST
  • File at Mendely desktop can not sync with Mendeley libary on website.

    Hi Sir, This text appeared when I try sync my mendeley desktop with mendeley web. "Sorry, there wa...

    2 Agent Answers 1 Community Answer May 14, 2017 02:07AM BST
  • My paper is correct in SCOPUS, but not in Mendeley!

    Please check and add the citations correctly (it has been cited about 300x !) https://www.scopus.com/record...

    0 Community Answers May 12, 2017 02:09PM BST
  • shared space

    Hi, I am owner of a shared space (Deinove) and I want to upgrade the space. How can I do? Thanks

    0 Community Answers May 12, 2017 09:42AM BST

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