Mendeley Web

  • problems with synchronising web library

    How shall I proceed having received the following error message during the synchronisation process: Error...

    0 Community Answers Sep 27, 2017 10:14PM BST
  • Researchgate blocking Mendeley plugin?

    When Researchgate sends an e-mail about a citation, the link goes to the citing article. If it's of int...

    0 Community Answers Sep 27, 2017 03:49AM BST
  • sync

    Hi, I cannot sync my desktop library with the online one. What should i DO? When I try to sync the following m...

    0 Community Answers Sep 26, 2017 07:18PM BST
  • Safari Plugin

    The Safari Plug in does not seem to work anymore. After logging in the window goes black and nothing can be do...

    1 Community Answer Sep 26, 2017 10:39AM BST
  • Google Scholar changed structure.

    Now Mendeley Web Importer shows just every second article from the list. What to do?

    1 Community Answer Sep 26, 2017 08:28AM BST
  • MS Plugin

    After I have installed the Mendeley Desktop version 1.17.11 the MS Word plugin stop working and it shows this...

    3 Community Answers Sep 23, 2017 09:47AM BST
  • chrome extension

    When I click the chrome extension it asks me to login. I click login, it loads and closes a page and nothing h...

    8 Community Answers Sep 21, 2017 05:17PM BST
  • Plugin download error

    I cannot download the citation plugin. The plugin download page ( gives the ...

    1 Community Answer Sep 21, 2017 04:51PM BST
  • Web Importer

    I try to import a document by URL (

    0 Community Answers Sep 21, 2017 03:47PM BST
  • Reference file in .ris format is not opening

    I have downloaded several references from the library catalogue in a .ris file, however when I try to upload i...

    1 Agent Answer 1 Community Answer Sep 21, 2017 12:41PM BST

New Support Page

Contact Us