Mendeley

Billing Information

  • Do not charge to my account automatically

    dears, pls do not charge to my account automatically, I could not find where to change the set, pls help me...

    2 Agent Answers 1 Community Answer Sep 18, 2016 10:50AM BST
  • Transfer access to billing details to another collaborator

    I have created a team-plan with 8 collaborators about 2 years ago and I would like another member to access th...

    1 Agent Answer 0 Community Answers Aug 17, 2016 12:25PM BST
  • Can I pre-pay before my next bill is due?

    Hello, I am set up for automatic membership renewal next February, but for certain reasons it would be he...

    1 Agent Answer 0 Community Answers Aug 03, 2016 07:38PM BST
  • Credit card changed, when/how the recurring payment will be processed?

    I received an email saying: "Your Mendeley Milky Way plan recurring subscription fee could not be taken...

    1 Agent Answer 0 Community Answers May 08, 2016 09:51PM BST
  • Automatic Renewal

    Dear Mendeley staff I would like to turn off the automatic renewal option. There was an answer to this in t...

    1 Agent Answer 0 Community Answers May 01, 2016 02:12PM BST
  • tax number?

    Can I add our tax number to my/our account NL08838483B01? this because of billing/ trade within EU. Can we ge...

    1 Agent Answer 0 Community Answers Mar 24, 2016 02:38PM GMT
  • payment information

    Please check my account details and inform me if I am using free services or not. Thank You very much.

    1 Agent Answer 0 Community Answers Mar 24, 2016 12:06PM GMT
  • Unlimited Equals 100GB?

    In signing up for the $14.99 plan I noticed unlimited, now looking at my usage I noticed 25GB / 100GB, why is ...

    1 Agent Answer 0 Community Answers Mar 12, 2016 01:30AM GMT
  • Can I revert back to the free plan?

    I appear to have less than 2G in total. can I revert back to the free plan for now? Thanks Stephen.

    1 Agent Answer 0 Community Answers Feb 27, 2016 12:33AM GMT
  • Can ELV not be used anymore to pay for premium account?

    Recently I got a mail from mendeley that my account cannot be charged anymore, although it worked the last 13 ...

    1 Agent Answer 0 Community Answers Dec 30, 2015 01:04PM GMT

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