Billing Information

  • Monthly billing

    We do not appear to have received a receipt for payment since January 2017. Is there a problem with our accou...

    0 Community Answers Apr 06, 2017 11:11AM BST
  • accomplished transfer

    Dear ladies and gentelmen, we got the amount of +635,25€ transferred back to our Credit card on the 7th feb...

    1 Agent Answer 2 Community Answers Apr 05, 2017 01:47PM BST
  • Billing issue

    Dear Mendeley team, I am subscribed to the Plus plan since 2014, and today I noticed that the payment for t...

    1 Agent Answer 0 Community Answers Mar 29, 2017 01:50PM BST
  • Shared space size

    Hi, I purchased a plan to increase shared space; what I noticed is it increased my personal space but my sh...

    1 Agent Answer 0 Community Answers Mar 25, 2017 07:25AM GMT
  • payment methods

    Hi, We use mendeley to share papers within a little group of scientists in a biotech company. So far, one of ...

    1 Agent Answer 0 Community Answers Mar 22, 2017 12:16PM GMT
  • Question about fefund received

    Hi, There was a credit of $474.83 posted to my account on Feb 7, 2017. I have not cancelled the subscri...

    3 Agent Answers 0 Community Answers Mar 15, 2017 05:02PM GMT
  • Money returned

    Hi Mendeley, we have a team plan with you. We paid the annual fee 1089 dollar in November 2016-11-10. We...

    2 Agent Answers 1 Community Answer Mar 09, 2017 12:37PM GMT
  • no access to "account details"

    I wanted to check on the expiration date and change our payments from monthly to annually, but I can not acces...

    1 Agent Answer 1 Community Answer Feb 16, 2017 12:41PM GMT
  • Payments

    Hello! The 11/29 I had a charge on my credit card of 90 euro. The same day I changed my plan into Max and I...

    3 Agent Answers 5 Community Answers Dec 29, 2016 06:20PM GMT
  • Are Purchase Orders a form of accepted payment?

    Rather than purchasing with credit card, can a Mendeley premium plan supporting 20 seats be purchased using ...

    1 Agent Answer 0 Community Answers Nov 14, 2016 09:12PM GMT

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