Mendeley

Billing Information

  • payment methods

    Hi, We use mendeley to share papers within a little group of scientists in a biotech company. So far, one of ...

    0 Community Answers Mar 22, 2017 12:16PM GMT
  • Question about fefund received

    Hi, There was a credit of $474.83 posted to my account on Feb 7, 2017. I have not cancelled the subscri...

    0 Community Answers Mar 15, 2017 05:02PM GMT
  • Money returned

    Hi Mendeley, we have a team plan with you. We paid the annual fee 1089 dollar in November 2016-11-10. We...

    2 Agent Answers 1 Community Answer Mar 09, 2017 12:37PM GMT
  • no access to "account details"

    I wanted to check on the expiration date and change our payments from monthly to annually, but I can not acces...

    1 Community Answer Feb 16, 2017 12:41PM GMT
  • Payments

    Hello! The 11/29 I had a charge on my credit card of 90 euro. The same day I changed my plan into Max and I...

    3 Agent Answers 5 Community Answers Dec 29, 2016 06:20PM GMT
  • Are Purchase Orders a form of accepted payment?

    Rather than purchasing with credit card, can a Mendeley premium plan supporting 20 seats be purchased using ...

    1 Agent Answer 0 Community Answers Nov 14, 2016 09:12PM GMT
  • Do not charge to my account automatically

    dears, pls do not charge to my account automatically, I could not find where to change the set, pls help me...

    1 Agent Answer 1 Community Answer Sep 18, 2016 10:50AM BST
  • Transfer access to billing details to another collaborator

    I have created a team-plan with 8 collaborators about 2 years ago and I would like another member to access th...

    1 Agent Answer 0 Community Answers Aug 17, 2016 12:25PM BST
  • Can I pre-pay before my next bill is due?

    Hello, I am set up for automatic membership renewal next February, but for certain reasons it would be he...

    1 Agent Answer 0 Community Answers Aug 03, 2016 07:38PM BST
  • Credit card changed, when/how the recurring payment will be processed?

    I received an email saying: "Your Mendeley Milky Way plan recurring subscription fee could not be taken...

    1 Agent Answer 0 Community Answers May 08, 2016 09:51PM BST

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