Billing Information

  • Receipts are not available

    Our research group has an ongoing subscription to the team plan. Billing receipts are available at https://...

    1 Agent Answer 0 Community Answers Aug 07, 2017 10:07AM BST
  • Cancel subscription / Refund for subscription

    Hello, I've just settled a payment for 2yrs subscription for 24 month payment, but what I wanted was 1 m...

    0 Community Answers Jul 12, 2017 07:46AM BST
  • e-mail information

    Dear I received emails when i upgraded my account with information of payment, but from a time i never see ...

    0 Community Answers Jun 10, 2017 09:05PM BST
  • Refund recieved, but got no email with explanation.

    Dear Mendeley Team, We recieved a refund of several hundert dollars on the credit card but we got no explan...

    0 Community Answers May 29, 2017 09:49AM BST
  • Billing refund request

    Hello, my account has been charged, but I do not Need the premium Version. Could you please refund the Money...

    0 Community Answers May 04, 2017 07:58PM BST
  • Billing

    I just downloaded Mendeley on the advice of my university... Do I have to pay for this?

    1 Agent Answer 0 Community Answers May 01, 2017 08:18AM BST
  • Billing stopped from Feb

    I was checking my transaction records today and noticed that billing from Mendeley (monthly) stopped from Feb ...

    1 Agent Answer 0 Community Answers Apr 23, 2017 09:36AM BST
  • Received payment from Mendeley

    Goodmorning, On the 7th of February 2017 we received an payment from Mendeley which is not mentioned in the b...

    1 Agent Answer 0 Community Answers Apr 20, 2017 08:45AM BST
  • receipt for accomplished transfer

    Dear ladies and gentelmen, about one week ago I got the answer to my question about an accomplished transfe...

    3 Agent Answers 0 Community Answers Apr 11, 2017 03:11PM BST
  • Suddenly I have to pay for using Mendeley?

    Great, just when I started to develop a course to train people in using Mendeley, it is suddenly a paid thing?...

    1 Agent Answer 0 Community Answers Apr 07, 2017 04:51AM BST

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