Mendeley

The web importer isn't importing PDF files

At present, the web importer cannot import PDFs from behind a paywall (including institutional proxies). This means that if you need to log in to access the PDF, our server cannot access it, and therefore cannot download it. You can import the PDF by dragging and dropping the URL for the PDF into the open Mendeley Desktop program window, or by saving it into a Watched Folder. We apologise for any inconvenience this may cause you.


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Support is currently working through a backlog of queries. You may have to wait longer than usual for a reply. Sorry for any inconvenience this may cause you