The web importer isn't importing PDF files

At present, the web importer cannot import PDFs from behind a paywall (including institutional proxies). This means that if you need to log in to access the PDF, our server cannot access it, and therefore cannot download it. You can import the PDF by dragging and dropping the URL for the PDF into the open Mendeley Desktop program window, or by saving it into a Watched Folder. We apologise for any inconvenience this may cause you.

Contact Us

Email notification service is currently unavailable. We are aware of the issue and working to resolve it. We expect this to be resolved by next week. If you need to reset your password, please use the reset function on any other Elsevier platform, such as Scopus or ScienceDirect. Thank you for your understanding.